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Privacy policy

1. Introduction
Welcome to Fuel Up by Kcal. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website store.fueluplife.com (the “Site”).

2. Information We Collect

2.1 Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information: This includes your web browser, IP address, time zone, and some of the cookies that are installed on your device.
  • Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect your name, billing address, shipping address, payment information, email address, and phone number.
  • Customer Support Information: When you contact us for support, we may collect information about your inquiry and how we responded.

2.2 Non-Personal Information

We may collect non-personal information about you whenever you interact with our Site. Non-personal information may include the browser name, the type of computer, and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To fulfill orders: To process and ship your orders, to send you an order confirmation, and to provide you with invoices and/or order confirmations.
  • To improve our services: We use your information to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
  • To communicate with you: To respond to your comments, questions, and requests and provide customer service.
  • To advertise: We use the information we collect to serve advertisements, including remarketing ads through Google Ads and Meta (formerly Facebook). These ads may be shown to you based on your browsing behavior on our Site.

4. Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example:

5. Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@fueluplife.com or by mail using the details provided below:

Kcal Trading LLC
Floor 15, Tower X2, Cluster X,
Jumeirah Lakes Towers,
Dubai, UAE,
P.O. Box 391150
Landline Number: 800 383 587