Help & FAQs

Ordering supplements from Fuel-Up by Kcal has never been so easy.

1. Browse our store and choose what you like.
2. Add your items to your "cart"
3. View your cart using the icon in the top right of your screen
4. Once your happy with your selection, click the Checkout and follow the prompts to complete your payment.

Once you complete your order, you will receive a confirmation email with your order details.

If you have any issues with your order, please contact our team at store@fueluplife.com or through our contact page.

We completely understand that you may change your mind. Unfortunately, an order cannot be cancelled. However, if you view our Refund & Returns Policy, you may qualify for a refund.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).